Konsten att klaga

Det finns en fortsättning på den här telefonhistorien. Både jag och Towe blev nämligen rätt irriterade på företaget W1 Research. Väl hemma komponerade vi ett brev helt i linje med vår Sverker Olofssoninifierade uppfostran som vi sedan skickade iväg till kvinnan som lurat in oss i det hela.


From: Mikael L [mailto:xx_xxxxx@hotmail.com]
Sent: 16 October 2007 10:58
To: Caroline T
Subject: Working at WorldOne Research


Hi Caroline!
We would like to share our opinion about the job at W1 Research call center.

We were a bit surprised about how everything worked out. We have both been working with similar jobs and this was not exactly what we expected.

-The data base giving us the numbers to dial where working very slow, sometimes crashed completly, resulting in poor customer service, for example when the person you interviewed had to wait several minutes beceause the questions on the screen were loading v-e-r-y slowly.

-The questions to be asked were also translated into very poor swedish and the persons interviewed sometimes didnt understand what we were asking for. Some major swedish media companys where also missing from the list.

-The interviews are way to long, taking more than 30 minutes. I was doing a interview for aprox 45 mins, and then I had asked only half on the questions. Towe had the same experience. It is impossible to get the person to stay on the phone for that long in the evening.

As you understand we wont be able to do more marketing research for you. Hope you understand our concerns.
We would like the money we earned on tuesday to be transferred to bank account:
Lloyds TSB sort code xxxxxxxx account nr xxxxxxxxxx

Best regards Mikael & Towe